Cancellation & Refund Policy

Order cancellation

Customers may cancel an order before the store starts preparing or packing it.

Once the order has entered the packing, processing, or delivery stage, cancellation may not be possible.

ZuvaUp reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Technical issues
• Suspected fraudulent activity

If ZuvaUp cancels an order after payment, the full amount will be refunded.

Refund eligibility

Refunds may be provided in the following situations:

• Product not delivered
• Wrong product delivered
• Damaged or expired product
• Missing item(s)
• Duplicate payment
• Order cancelled by ZuvaUp

Refund requests must generally be submitted within 24 hours of delivery through the app or customer support.

Non-refundable cases

Refunds may not be provided for:

• Incorrect delivery address provided by the customer
• Customer unavailable at the time of delivery
• Minor packaging damage that does not affect the product
• Change of mind after delivery (unless permitted by applicable law)

Fresh produce may vary naturally in appearance, size, or color and such variation alone is not a valid reason for refund.

Refund processing

Approved refunds are processed to the original payment method.

Typical processing times:

• UPI: 2–5 business days
• Cards: 5–7 business days
• Net Banking: 5–7 business days
• Wallets: 1–3 business days

Processing times may vary depending on the payment provider or bank.