Frequently Asked Questions
Quick answers about ordering, delivery, payments, and refunds on ZuvaUp.
Last updated: 2026-07-08
How quickly are orders delivered?
Most orders are delivered within 10–45 minutes, depending on your location, product availability, and demand.
Can I cancel my order?
Yes, you can cancel your order before it has started being packed or prepared.
How do I request a refund?
You can raise a refund request from the app or contact customer support within 24 hours of delivery.
Which payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (where available).
What if an item is missing or damaged?
Please report the issue within 24 hours of delivery. After verification, we may provide a replacement, refund, or store credit, depending on the situation.
Is there a minimum order value?
The minimum order value, if applicable, will be displayed during checkout.
Still have questions? Email zuva2627@gmail.com or call +91 6293 202 627.